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Thank you for shopping with unique-vintage.shop.
This Shipping Policy explains how orders placed through unique-vintage.shop are processed, shipped, delivered, tracked, and handled in the event of delays or delivery problems.
We aim to provide a clear and reliable shipping experience for our customers in Germany.
Free Shipping on All Orders
unique-vintage.shop provides free standard shipping on all orders.
There is no minimum purchase amount required to qualify for free standard shipping.
Customers will not be charged a standard shipping fee for orders placed through our website.
Unless otherwise expressly stated during checkout, the standard shipping cost is:
€0.00
Any optional delivery service that may become available in the future will be clearly disclosed before an order is submitted.
1. Estimated Delivery Time
Our estimated delivery timeframe is:
15–20 days
This estimated timeframe applies to standard orders shipped through unique-vintage.shop.
The delivery period begins after the order has been successfully received and accepted for fulfilment.
The 15–20 day timeframe is an estimated delivery period and may occasionally be affected by circumstances outside our reasonable control.
Where applicable mandatory law provides customers with rights in the event of delayed delivery, those rights remain fully unaffected.
2. Order Processing
After an order is successfully placed, we begin preparing it for fulfilment.
Order processing may include:
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Payment verification
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Fraud-prevention checks
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Confirmation of customer information
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Product allocation
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Picking and packing
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Shipping label preparation
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Transfer of the parcel to the shipping carrier
Customers will normally receive an order confirmation using the email address provided during checkout.
Please review your order confirmation carefully.
If you identify incorrect information, contact us as soon as possible at:
3. Delivery Time Calculation
The stated 15–20 day delivery timeframe represents the estimated period required for standard order processing and transportation under normal operating conditions.
Delivery estimates may be affected by:
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Order processing volume
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Carrier schedules
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Public holidays
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Severe weather
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Transportation disruptions
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Regional delivery conditions
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Customs or security inspections where applicable
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Incorrect or incomplete customer information
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Other circumstances outside our reasonable control
We will make reasonable efforts to deliver orders within the stated timeframe.
4. Free Standard Shipping
All qualifying orders placed directly through unique-vintage.shop receive free standard shipping.
Customers are not required to enter a promotional code to receive free standard delivery.
Free shipping is automatically applied where applicable.
There is no standard delivery charge added to the order total.
5. Shipping Destinations
Our German Shopify store is intended primarily to serve customers in Germany.
Availability of delivery to a particular address depends on the shipping options displayed during checkout.
If our checkout system accepts your delivery address and allows you to complete the order, we will attempt to fulfil the order to that destination.
Certain locations may be unavailable because of:
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Carrier restrictions
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Legal restrictions
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Security concerns
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Geographic limitations
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Service availability
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Other logistical circumstances
If we are unable to deliver an accepted order to the address supplied, we will contact you and handle any required refund in accordance with applicable law.
6. Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please ensure that your shipping details include all information necessary for successful delivery.
This may include:
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Full recipient name
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Street name
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House or building number
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Apartment or unit information where applicable
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Postal code
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City
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Country
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Contact information where required for delivery
We strongly recommend reviewing your delivery address before submitting your order.
7. Incorrect Shipping Address
If you realise that you entered an incorrect shipping address, contact us immediately at:
Please include:
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Your order number
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Your full name
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The incorrect address
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The correct delivery address
We will make reasonable efforts to update the shipping information before fulfilment.
However, once an order has been processed, packed, or transferred to a shipping carrier, changes may no longer be possible.
8. Address Changes After Dispatch
Once a parcel has been shipped, unique-vintage.shop cannot guarantee that the destination address can be changed.
Depending on the carrier and shipment status, an address adjustment may be unavailable.
If you need assistance with an order that has already been dispatched, contact:
as soon as possible.
We will review the available options.
9. Order Confirmation
After placing an order, customers should receive an electronic order confirmation.
Please verify:
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Product information
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Quantity
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Customer name
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Delivery address
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Email address
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Order total
If you do not receive an order confirmation, please check your:
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Spam folder
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Junk folder
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Promotions folder
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Email filters
You may also contact us at:
for assistance.
10. Shipping Confirmation
Once your order has been prepared and dispatched, you may receive a shipping confirmation email.
Where tracking information is available, the shipping confirmation may contain a tracking number or tracking link.
Tracking availability depends on the carrier and shipping service used for the order.
11. Tracking Your Order
Where tracking is available, customers can use the provided tracking information to monitor delivery progress.
Tracking information may include events such as:
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Shipment created
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Parcel accepted
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In transit
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Arrived at regional facility
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Out for delivery
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Delivered
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Delivery attempted
Please note that tracking systems are operated by shipping carriers and may not always update in real time.
12. Tracking Information Delays
It is normal for tracking information to require some time before the first carrier scan appears.
A shipping confirmation does not necessarily mean that every tracking event will appear immediately.
Tracking updates may be delayed because of:
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Carrier processing
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Weekend schedules
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Public holidays
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System delays
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Transportation transfers
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Regional scanning procedures
If tracking information remains unavailable for an unusually long period, contact:
13. Multiple Packages
An order containing several products may occasionally be shipped in more than one package.
Where this occurs:
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Packages may have separate tracking numbers
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Packages may arrive on different dates
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Delivery notifications may be sent separately
You will not be charged additional standard shipping fees because an order is divided into multiple shipments.
Standard shipping remains free.
14. Partial Deliveries
If part of your order arrives before the remaining products, this does not necessarily mean that items are missing.
Please review any available shipping confirmation and tracking information.
If all expected parcels have been marked as delivered but products are still missing, contact:
and provide your order number.
15. Delivery Delays
Although our normal estimated delivery period is 15–20 days, delays may occasionally occur.
Possible causes include:
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High shipping volumes
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Carrier network disruption
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Severe weather
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Transportation problems
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Public holidays
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Customs or security checks
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Labour disruptions
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Local delivery conditions
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Technical failures
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Exceptional events
If your order has not arrived within the expected period, please contact us.
We will review available shipping and tracking information.
16. Customer Rights in the Event of Delay
Nothing in this Shipping Policy removes or restricts mandatory consumer rights relating to delayed delivery.
Where applicable German law allows a consumer to set an additional reasonable period for performance and subsequently terminate the contract if delivery still does not occur, those statutory rights remain unaffected.
Where an additional period is legally unnecessary because of the particular circumstances, statutory rights also remain unaffected.
17. Significant Delivery Delays
If a delivery is significantly delayed, please contact:
Please provide:
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Order number
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Customer name
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Email address used for the order
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Delivery address
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Available tracking information
We will review the shipment and, where appropriate, contact the relevant logistics provider or determine the appropriate solution.
18. Lost Packages
If tracking information indicates that a parcel may have been lost in transit, contact us at:
We may investigate the shipment with the relevant shipping provider.
Depending on the circumstances and applicable law, a confirmed lost shipment may result in:
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Replacement of the goods
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Reshipment
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Refund
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Another legally appropriate remedy
Customers will not be required to surrender mandatory statutory rights because of a carrier-related loss for which the seller remains legally responsible.
19. Package Marked as Delivered but Not Received
If tracking information shows that your package has been delivered but you cannot locate it, please first:
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Check the delivery location.
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Check around entrances or designated safe delivery areas.
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Ask other members of your household.
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Check with neighbours where appropriate.
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Review any delivery notice left by the carrier.
If you still cannot locate the package, contact:
Please include your order number and tracking information.
We will review the matter and determine the appropriate next steps.
20. Delivery Attempts
A carrier may make one or more delivery attempts depending on its procedures.
If delivery cannot be completed, the carrier may:
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Attempt delivery again
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Leave the parcel at an authorised location
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Send the parcel to a collection point
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Request additional delivery instructions
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Return the parcel to the sender
Customers should monitor available tracking information and carrier notices.
21. Collection Points
If a carrier directs a parcel to a collection point, customers should collect it within the carrier's applicable collection period.
Where a parcel is not collected and is subsequently returned, please contact us.
Any refund, redelivery, or additional handling will be determined according to the circumstances and applicable consumer law.
22. Refused Packages
If you wish to cancel or withdraw from an eligible purchase, we recommend contacting us directly rather than simply refusing delivery.
Refusing a package does not necessarily constitute a legally clear declaration of withdrawal.
For withdrawal or cancellation requests, contact:
Your statutory withdrawal rights remain governed by our Return and Refund Policy and applicable law.
23. Returned-to-Sender Packages
A shipment may be returned to sender because of circumstances including:
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Incomplete delivery information
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Invalid address
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Unsuccessful delivery attempts
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Failure to collect a parcel
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Carrier restrictions
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Other delivery problems
If your tracking information indicates that the shipment is being returned, please contact:
We will review the circumstances and inform you of the available options.
24. Damaged Packages
If your parcel arrives visibly damaged, please inspect the contents as soon as reasonably possible.
If a product is damaged, defective, or incomplete, contact us at:
Please include:
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Your order number
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Description of the damage
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Photographs of the product
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Photographs of the outer package
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Photographs of internal packaging where relevant
These details may help us evaluate the issue and pursue a carrier investigation where appropriate.
25. Damaged Products
Damage during shipping should be reported as soon as reasonably possible after discovery.
If a product arrives damaged, your statutory rights relating to defective or non-conforming goods remain unaffected.
Depending on the circumstances, a legally appropriate remedy may include:
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Replacement
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Repair where appropriate
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Refund
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Price reduction
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Another remedy required by law
Please refer to our Return and Refund Policy for additional information.
26. Incorrect Items
If you receive a product that differs from the product you ordered, contact:
Please provide:
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Order number
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Product received
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Product ordered
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Clear photographs
We will review the issue and provide appropriate instructions.
Customers will not be required to bear costs that we are legally responsible for when correcting an incorrectly fulfilled order.
27. Missing Items
If products are missing from your package, please first confirm whether your order was divided into multiple shipments.
If all shipments have arrived and an item is still missing, contact:
Please include your order number and information about the missing product.
We will investigate the matter and determine an appropriate resolution.
28. Shipping Risk
For consumer purchases, shipping risk is allocated in accordance with mandatory German consumer sales law.
Nothing in this Shipping Policy is intended to transfer transportation risk to a consumer where that risk legally remains with the seller.
We do not treat delivery to the carrier itself as automatically transferring risk to a consumer where applicable consumer law provides otherwise.
29. Delivery to the Customer
The legal consequences of delivery, including transfer of risk, are determined according to applicable law and the circumstances of the transaction.
Where goods are delivered to the customer or another person legally designated to receive them, the applicable statutory rules govern.
30. Carrier Selection
We may select shipping carriers and logistics providers based on factors such as:
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Destination
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Package characteristics
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Carrier availability
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Service quality
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Delivery network
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Operational requirements
Customers may not always be able to select a specific carrier.
The use of a particular carrier does not affect the free standard shipping policy.
31. Shipping Method
Unless otherwise stated during checkout, orders are shipped using standard delivery services.
Standard shipping is provided free of charge.
The estimated standard delivery time is:
15–20 days
32. No Hidden Standard Shipping Fees
We do not add hidden standard shipping charges after an order has been submitted.
For orders covered by this policy:
Standard Shipping Fee: €0.00
If any optional paid service is offered, its cost will be clearly disclosed before the customer becomes bound by the order.
33. Customs and Cross-Border Processing
Depending on the origin, route, carrier, and destination of a shipment, a package may pass through customs, security, or cross-border processing procedures.
Such procedures may occasionally affect delivery times.
Where charges or obligations legally arise in connection with a transaction, they will be handled in accordance with applicable law and the information presented to the customer before purchase.
Nothing in this policy allows undisclosed mandatory charges to be imposed contrary to consumer protection law.
34. Public Holidays
Shipping and delivery operations may be affected by public holidays.
Possible effects include:
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Carrier closures
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Reduced sorting operations
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Reduced delivery schedules
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Increased parcel volumes
Orders placed near major public holidays may therefore experience additional transportation time.
35. Severe Weather and Exceptional Events
Delivery networks may occasionally be disrupted by severe or extraordinary circumstances, including:
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Flooding
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Snowstorms
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Extreme weather
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Transportation closures
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Natural disasters
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Major public emergencies
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Significant infrastructure failures
Where such circumstances occur, we will continue to comply with mandatory consumer rights relating to performance and reimbursement.
36. Force Majeure
Where an extraordinary event genuinely outside our reasonable control prevents or delays performance, we will not be responsible beyond what may lawfully be limited under applicable law.
However, force majeure does not automatically remove a consumer's statutory rights if an order ultimately cannot be fulfilled.
Where reimbursement is legally required, it will be provided.
37. Contact Information for Delivery Problems
For shipping-related assistance, contact:
unique-vintage.shop
Email: info@unique-vintage.shop
Please include your order number whenever possible.
This helps us locate the shipment and review the issue more efficiently.
38. Customer Responsibility
Customers should:
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Provide accurate shipping information
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Monitor relevant order communications
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Review tracking information where available
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Respond to carrier delivery notices
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Contact us promptly when a delivery issue is identified
These reasonable responsibilities do not remove statutory rights or transfer seller obligations that cannot legally be transferred.
39. Order Modifications
If you need to modify your order, please contact:
as soon as possible.
Changes may include:
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Address corrections
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Product changes
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Quantity changes
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Cancellation requests
We cannot guarantee that modifications will be possible after fulfilment has begun.
40. Cancellation Before Shipment
If you wish to request cancellation before dispatch, contact:
as soon as possible.
If the order has not yet entered irreversible fulfilment, we will review whether cancellation can be processed.
If shipment has already occurred, applicable withdrawal and return procedures may instead apply.
41. Statutory Right of Withdrawal
Consumers may have a statutory right of withdrawal for eligible distance-selling purchases.
The withdrawal procedure and applicable deadlines are described in our Return and Refund Policy.
Shipping or delivery does not remove a statutory withdrawal right merely because an order has been dispatched.
For withdrawal requests, contact:
42. Returns After Delivery
Returns are governed by our Return and Refund Policy.
Customers should review that policy before returning an item.
Return procedures may differ depending on whether the return concerns:
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A change of mind
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A statutory withdrawal
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A damaged product
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A defective product
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An incorrect product
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A non-conforming product
Please do not send products to an unconfirmed return address.
43. Refunds for Undeliverable Orders
Where an accepted order cannot ultimately be delivered and the purchase contract is terminated or otherwise requires reimbursement, refunds will be processed in accordance with applicable law.
The refund will generally be issued using the original payment method unless another method is legally permitted and agreed.
44. Fraud Prevention
We may perform reasonable security and fraud-prevention checks before dispatching orders.
In limited cases, an order may be temporarily held while information is reviewed.
Such measures are intended to protect customers and prevent unauthorised transactions.
They will be conducted in accordance with applicable law.
45. Privacy
Personal information used for shipping and delivery is processed in accordance with our Privacy Policy.
To fulfil an order, necessary delivery information may be provided to:
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Shipping carriers
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Logistics providers
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Fulfilment service providers
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Relevant technical service providers
Only information reasonably necessary for fulfilment, delivery, security, or applicable legal obligations should be shared.
46. Delivery Communications
Customers may receive service-related messages concerning:
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Order confirmation
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Shipping confirmation
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Tracking
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Delivery attempts
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Delivery completion
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Shipping problems
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Address issues
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Return-to-sender status
These messages may be necessary to fulfil the purchase contract and are not necessarily marketing communications.
47. Email Address Accuracy
Please provide an email address that you can access.
Important order and shipping information may be sent to the email address provided during checkout.
If you believe you entered an incorrect email address, contact:
48. Delivery Estimates Are Not a Waiver of Rights
The stated 15–20 day estimated delivery period does not exclude any statutory right a customer may have where delivery is unreasonably or unlawfully delayed.
Mandatory German and European Union consumer protection rules remain unaffected.
49. Liability
Nothing in this Shipping Policy excludes or limits liability where such exclusion or limitation is prohibited by law.
In particular, nothing in this policy limits mandatory rights concerning:
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Delivery
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Product conformity
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Consumer contracts
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Damages
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Product liability
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Intentional misconduct
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Gross negligence
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Injury to life, body, or health
Any legally valid limitation of liability is subject to applicable German law.
50. Relationship With Our Terms of Service
This Shipping Policy forms part of the policies applicable to purchases made through unique-vintage.shop.
It should be read together with our Terms of Service.
If there is a conflict between a voluntary policy and mandatory consumer protection law, the mandatory law prevails.
51. Relationship With Our Return and Refund Policy
Our Return and Refund Policy contains additional information about:
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Withdrawal rights
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Returns
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Refunds
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Damaged goods
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Defective goods
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Incorrect items
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Return shipping
Customers should review both policies where a delivery issue results in a return or refund request.
52. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to:
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Shipping procedures
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Carrier arrangements
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Store operations
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Legal requirements
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Shopify functionality
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Customer service processes
Changes will apply to future transactions as permitted by law.
A policy update will not retrospectively remove mandatory rights attached to an existing purchase.
53. Summary of Our Shipping Terms
For clarity, the principal shipping terms of unique-vintage.shop are:
Standard Shipping Cost: Free
Shipping Fee: €0.00
Estimated Delivery Time: 15–20 days
Customer Support Email: info@unique-vintage.shop
Delivery times may occasionally be affected by circumstances outside normal operating conditions, but mandatory customer rights remain unaffected.
54. Shipping Support
If you need assistance with:
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Delivery status
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Tracking
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Delayed orders
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Lost parcels
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Damaged parcels
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Incorrect delivery
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Missing products
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Address corrections
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Returned parcels
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Other shipping issues
please contact:
unique-vintage.shop
Email: info@unique-vintage.shop
When contacting us, please include your order number whenever possible.
55. Final Shipping Statement
At unique-vintage.shop, our goal is to provide customers with a straightforward and transparent delivery experience.
All orders covered by this policy receive:
FREE STANDARD SHIPPING
with an estimated delivery timeframe of:
15–20 DAYS
We will make reasonable efforts to fulfil orders within the stated period and provide appropriate assistance if a shipping or delivery problem occurs.
Nothing in this Shipping Policy is intended to exclude or restrict mandatory rights available to consumers under applicable German or European Union law.
For any shipping-related questions, contact:
unique-vintage.shop
Email: info@unique-vintage.shop
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