Widerrufsrecht
At unique-vintage.shop, we want customers to have a clear and transparent understanding of their rights when purchasing from our online store.
This Return and Refund Policy explains the procedures that apply to returns, withdrawals, refunds, damaged or defective products, incorrect items, and other issues relating to purchases made through unique-vintage.shop.
This policy is intended for customers purchasing from our German Shopify store and is designed to operate alongside the mandatory consumer rights available under German and European Union law.
For any return or refund enquiry, please contact:
unique-vintage.shop
Email: info@unique-vintage.shop
1. Statutory Right of Withdrawal
If you are a consumer purchasing goods online from unique-vintage.shop, you generally have the right to withdraw from your purchase without giving any reason.
The statutory withdrawal period is 14 days.
For the purchase of goods, the withdrawal period generally begins on the day on which you, or a third party designated by you who is not the carrier, receives the goods.
If several products from a single order are delivered separately, the withdrawal period generally begins when you or a third party designated by you receives the last product.
If a product is delivered in several separate shipments or pieces, the withdrawal period generally begins when you or a third party designated by you receives the final shipment or piece.
To meet the withdrawal deadline, it is sufficient to communicate your decision to exercise your right of withdrawal before the applicable 14-day period expires.
2. How to Exercise Your Right of Withdrawal
To exercise your right of withdrawal, you must inform us through a clear and unequivocal statement that you wish to withdraw from the purchase.
You may contact us by email at:
Your withdrawal request should preferably include:
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Your full name
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Your order number
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The email address used for the order
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The product or products concerned
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The date on which the products were received
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A clear statement that you wish to withdraw from the purchase
You do not need to provide a reason for exercising your statutory right of withdrawal.
A statement such as:
“I hereby withdraw from my purchase of the goods listed in my order.”
is sufficient, provided that we can identify the relevant order.
We recommend retaining a copy of your withdrawal communication for your records.
3. Return of Goods After Withdrawal
After informing us that you are exercising your right of withdrawal, you must return the applicable products without undue delay and, in any event, no later than 14 days after notifying us of your withdrawal.
Before sending a return, please contact:
Our customer service team will provide the return instructions applicable to your order.
Please do not return products to an address shown on the original parcel, shipping label, carrier label, or other packaging unless that address has been specifically confirmed as the appropriate return destination for your order.
Using an unauthorised or incorrect return address may delay the processing of your return.
4. Condition of Returned Products
You may inspect and handle a product to the extent reasonably necessary to establish its nature, characteristics, and functionality.
For clothing and similar products, this generally means that you may inspect and try the product in a reasonable manner similar to what would normally be possible in a physical retail environment.
Customers should take reasonable care of products while they are in their possession.
Where possible, returned products should be:
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Clean
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Complete
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Free from damage caused by unnecessary handling
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Returned with original components and accessories
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Returned with original tags where still available
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Returned with relevant packaging where reasonably possible
The absence of original packaging does not automatically remove statutory consumer rights.
However, where a product has lost value because it was handled beyond what was necessary to determine its nature, characteristics, and functionality, we reserve the right to account for that diminished value to the extent permitted by applicable law.
Examples of unnecessary handling may include prolonged use, wearing an item beyond reasonable fitting, causing stains or damage, washing a product, or otherwise using it beyond what is reasonably necessary for inspection.
5. Return Shipping Costs for Change-of-Mind Withdrawals
Where you exercise the statutory right of withdrawal because you have changed your mind and the product is not defective, damaged, incorrect, or otherwise non-conforming, you are responsible for the direct cost of returning the goods, to the extent permitted by applicable law.
Return shipping charges are paid directly to the chosen return carrier unless we specifically agree otherwise.
We recommend using a trackable shipping service when returning products.
Please retain:
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Your shipping receipt
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Your tracking number
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Proof of postage
until your refund has been completed.
unique-vintage.shop is not responsible for problems caused by an incorrect return address selected by the customer or other circumstances attributable to the customer or return carrier, subject always to mandatory consumer protection law.
6. Damaged, Defective, Incorrect, or Non-Conforming Products
If you receive a product that is damaged, defective, incorrect, incomplete, or does not conform to the purchase contract, please contact us as soon as reasonably possible at:
Please provide:
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Your order number
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Your full name
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A description of the problem
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Clear photographs showing the problem
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Photographs of the packaging where relevant
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Any other information reasonably necessary to assess the issue
Please do not dispose of the product or its packaging before contacting us where the packaging may be relevant to the claim.
If the product is confirmed to be defective, damaged, incorrectly supplied, or otherwise subject to a valid statutory conformity claim, the matter will be handled in accordance with applicable German and European consumer protection law.
Where we are legally responsible for defective or non-conforming goods, customers will not be required to bear return costs that the seller is legally required to cover.
Depending on the circumstances and applicable law, available remedies may include repair, replacement, price reduction, or termination of the contract and reimbursement.
Nothing in this policy limits your statutory rights relating to defective or non-conforming goods.
7. Statutory Guarantee Rights
The 14-day right of withdrawal is separate from your statutory rights relating to defective or non-conforming goods.
The expiry of the 14-day withdrawal period does not automatically prevent you from asserting statutory rights if a product is defective, does not correspond to its description, or otherwise fails to comply with applicable legal requirements.
Where applicable, consumers purchasing goods are protected by mandatory statutory conformity and warranty rights under German and European Union law.
These statutory rights apply independently of any voluntary return policy offered by unique-vintage.shop.
If you believe a product is defective or non-conforming, contact:
with your order details and information about the issue.
8. Refunds Following a Valid Withdrawal
When you validly exercise your statutory right of withdrawal, we will reimburse payments received from you in connection with the applicable withdrawn purchase, subject to the rules described in this policy and mandatory law.
Where applicable, this includes the cost of the least expensive standard delivery option offered for the relevant order.
If you voluntarily selected a more expensive method of delivery than the least expensive standard delivery method offered, additional delivery costs resulting from your choice may not be refundable to the extent permitted by law.
Where standard shipping was provided free of charge, there is no standard outbound shipping charge to reimburse.
9. Refund Processing Period
Refunds following a statutory withdrawal will be processed without undue delay and within the period required by applicable law.
For goods purchases, we may withhold reimbursement until:
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We have received the returned goods; or
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You provide sufficient evidence that the goods have been sent back,
whichever occurs first, unless we have expressly agreed to collect the goods ourselves.
Once the refund has been issued by us, the time required for the funds to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.
Processing times imposed by external payment providers are outside our direct control.
10. Original Payment Method
Unless expressly agreed otherwise and provided that no additional costs are imposed on you, refunds will normally be made using the same payment method that was used for the original transaction.
For example, where an order was paid by card, the refund will normally be issued back to the same payment method through the payment processing system.
We do not normally issue refunds to an unrelated payment method or third-party account.
If the original payment method is no longer available, please contact:
and we will review the available options.
11. Exchanges
If you would like a different size, style, colour, or product, please contact us at:
Availability cannot be guaranteed.
Where a direct exchange is unavailable or impractical, you may be required to return the original eligible product and place a new order for the preferred item.
Any exchange process offered by us does not restrict your statutory withdrawal or conformity rights.
12. Wrong Size or Change of Preference
Choosing an incorrect size, colour, style, or changing your preference after receiving a product will normally be treated as a change-of-mind return rather than a defective-product claim.
Where the statutory withdrawal right applies, you may still exercise that right within the applicable period.
Customers are encouraged to review product descriptions and any available sizing or measurement information carefully before completing an order.
13. Items Excluded From the Statutory Right of Withdrawal
Certain contracts and products may be legally excluded from the statutory right of withdrawal.
Depending on the nature of the goods or services and the applicable law, exclusions may include:
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Goods made to the consumer's specifications
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Clearly personalised goods
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Goods that are liable to deteriorate or expire rapidly
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Sealed goods that are not suitable for return for health protection or hygiene reasons where the seal has been removed after delivery
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Sealed audio, video, or software products where legally applicable and the seal has been removed
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Digital content not supplied on a physical medium where performance has begun with the consumer's prior express consent and acknowledgement that the withdrawal right will be lost, where legally applicable
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Other products or contracts specifically excluded from withdrawal rights under mandatory law
An exclusion will only be applied where permitted by applicable law.
We will not use a voluntary policy to remove a statutory right that a consumer is legally entitled to exercise.
14. Hygiene and Sealed Products
Where a sealed product is genuinely unsuitable for return for reasons of health protection or hygiene and the applicable legal requirements for the statutory exception are satisfied, the right of withdrawal may no longer apply after the seal has been removed.
This exception is not automatically applied simply because a product has been opened.
Whether an exclusion applies depends on the nature of the product and the applicable legal requirements.
If you are uncertain whether a particular product can be returned, contact:
before using or opening it.
15. Personalised or Made-to-Order Products
Products that are manufactured according to customer specifications or clearly personalised may be excluded from the statutory right of withdrawal where permitted by law.
If such an exclusion applies, relevant information should be provided before the purchase is completed.
This does not remove statutory remedies that may apply where a personalised product is defective, damaged, incorrectly produced, or otherwise non-conforming.
16. Sale and Promotional Items
Products purchased during a sale or promotional campaign are not automatically excluded from statutory consumer rights merely because they were discounted.
Where the statutory right of withdrawal applies, an eligible discounted product may still be withdrawn within the statutory withdrawal period.
Similarly, statutory remedies relating to defective or non-conforming products continue to apply where required by law.
17. Gifts
Where a product was purchased as a gift, refunds will normally be processed through the original payment method used for the purchase.
We may need information from the original order before processing a return or refund.
Please contact:
for assistance.
18. Return Packages
Customers should package returned products securely and appropriately to reduce the risk of damage during return transport.
Where reasonably possible, please include information sufficient for us to identify the return, such as:
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Order number
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Customer name
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Email address used for the order
Do not include sensitive financial information such as full payment card numbers or account passwords.
19. Unauthorised Returns
Please contact us before sending a return so that we can provide the appropriate return instructions.
Products sent to an incorrect, unrelated, or unauthorised location may result in processing delays.
This provision does not prevent a consumer from validly exercising a statutory withdrawal right through a clear statement made within the applicable statutory period.
20. Refused or Uncollected Deliveries
Refusing delivery or failing to collect a parcel does not necessarily constitute a clear exercise of the statutory right of withdrawal.
If you wish to withdraw from your purchase, we recommend explicitly informing us of your decision at:
This allows us to clearly identify your intention and process the matter correctly.
Additional consequences arising from failed delivery or non-collection will be handled in accordance with applicable law and the circumstances of the order.
21. Order Cancellation Before Dispatch
If you wish to cancel an order before it has been dispatched, contact us as soon as possible at:
Please include your order number.
We will make reasonable efforts to process the cancellation before shipment.
However, because orders may enter fulfilment shortly after they are placed, we cannot guarantee that a cancellation request will be processed before dispatch.
If the order has already been shipped, any applicable statutory withdrawal rights remain unaffected.
22. Lost Return Shipments
We recommend returning products using a service that provides proof of shipment and tracking.
If a return shipment is delayed or appears to be lost, please retain all documentation provided by your chosen carrier.
Rights and responsibilities relating to the risk of a statutory return shipment will be determined in accordance with applicable law.
Nothing in this policy transfers legally assigned risks to a consumer where such transfer would be prohibited by mandatory law.
23. Refunds for Packages Marked Delivered
If carrier tracking states that an order has been delivered but you cannot locate the package, please:
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Check the delivery location and surrounding area.
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Check whether another member of your household accepted the parcel.
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Check with neighbours where appropriate.
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Review any delivery notification provided by the carrier.
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Contact us at info@unique-vintage.shop.
We will review the information available and, where appropriate, assist with the next steps.
The outcome of an investigation will depend on the circumstances, carrier information, and applicable consumer law.
24. Refund Abuse and Fraud
We reserve the right to investigate suspected fraudulent return or refund activity.
Examples may include deliberate misrepresentation of product condition, fabricated claims, manipulation of tracking information, or returning a materially different product.
However, legitimate statutory consumer rights will not be denied merely because a return or refund request is made.
Any action taken in response to suspected fraud will remain subject to applicable law.
25. No Waiver of Mandatory Consumer Rights
Nothing in this Return and Refund Policy is intended to exclude, restrict, or waive any consumer right that cannot legally be excluded or restricted under German or European Union law.
Where any provision of this policy conflicts with mandatory consumer protection law, the mandatory legal requirement will prevail.
26. Model Withdrawal Form
You may use the following form if you wish to withdraw from an eligible purchase. Use of this form is not mandatory.
Model Withdrawal Form
To: unique-vintage.shop
Email: info@unique-vintage.shop
I hereby give notice that I withdraw from my contract for the purchase of the following goods:
Goods:
Please identify the product or products concerned.
Order number:
Please provide the relevant order number.
Ordered on:
Please state the date on which the order was placed.
Received on:
Please state the date on which the goods were received.
Name of consumer:
Please provide the name used for the order.
Email address:
Please provide the email address associated with the order.
Date of withdrawal:
Please state the date on which you are submitting this withdrawal.
A physical signature is only relevant where the form is submitted in a format for which a signature is appropriate.
You may alternatively make any other clear statement communicating your decision to withdraw.
27. Electronic Withdrawal
Where an electronic withdrawal function is provided on unique-vintage.shop, eligible customers may also use that function to submit their withdrawal electronically.
The availability of an electronic withdrawal function does not prevent customers from contacting us through other legally permitted methods, including email.
For email withdrawals, contact:
28. Customer Service
For questions concerning:
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Returns
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Refunds
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Withdrawals
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Defective products
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Damaged products
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Incorrect products
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Missing items
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Exchanges
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Order cancellations
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Refund status
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Statutory consumer rights
please contact:
unique-vintage.shop
Email: info@unique-vintage.shop
When contacting us, please include your order number wherever applicable so that we can identify your purchase efficiently.
29. Policy Updates
We may update this Return and Refund Policy from time to time to reflect changes to our procedures, services, or applicable legal requirements.
Any update will apply in accordance with applicable law and will not retrospectively remove mandatory consumer rights that applied to an existing purchase.
Customers are encouraged to review the current version of this policy when making a purchase.
30. Contact Information
If you have any questions concerning this Return and Refund Policy or wish to exercise a return, refund, withdrawal, or statutory consumer right, please contact:
unique-vintage.shop
Email: info@unique-vintage.shop
We are committed to handling eligible return and refund requests fairly, transparently, and in accordance with applicable consumer protection requirements.
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